Dubai – Mubasher: Dubai Electricity and Water Authority (DEWA) has saved a total of AED 505 million by applying a new approach to digital services.
In addition to cutting 41,470 tonnes of carbon emissions, the Services 360 approach increased the percentages of service automation and digital self-services to 100% each, according to the Emirates News Agency (WAM).
The new approach also increased customer happiness and service quality percentages to 98.30% and 95%, respectively.
DEWA is executing the Services 360 policy by assessing and gauging service maturity levels throughout a three-year strategy (2023-2025), in alignment with the overarching plan of the General Secretariat of the Executive Council of the Dubai Government.
Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, said: “In line with our ongoing efforts to serve customers and make them happier, we are keen to provide innovative digital services that allow customers to conduct their transactions anytime, anywhere.”
“The Services 360 policy provides a roadmap and work plan for government departments in Dubai to provide seamless, proactive, and integrated services that focus on the customers, meet their needs, and enhance their experience in receiving the services, supporting the ‘one government’ concept,” Al Tayer added.
Earlier in April, DEWA introduced its smart app on Apple Vision Pro glasses.
It is worth noting that the authority posted a net profit of AED 7.93 billion in 2023, down 1.40% from AED 8.04 billion in 2022.
