Al Maha Petroleum opens call centre

Muscat: Al Maha Petroleum Products Marketing Company has officially inaugurated its call centre in order to serve its customers in a better manner.

This will lead to developing the distinctive services and products offered by the company in the various governorates of the Sultanate and serve as a continuous point of contact and communication contributing to saving time and effort and providing the best services.

Al Maha is the first company specialising in the marketing of petroleum products to inaugurate a call centre with an integrated system of services and programmes to cope with the company's aspirations to enhance communication with its customers.

The inauguration ceremony was underthe auspices of Salim bin Nasser Al Aufi, the undersecretary of the Ministry of Oil and Gas, in the presence of Mohammed Farid Al Darwish, chief executive officer (CEO) of Al Maha, and a number of officials and invitees.

Al Aufi, undersecretary of the Ministry of Oil and Gas in Oman said Al Maha's new call centre is equipped with state-of-the-art technology, which will contribute to the involvement of Al Maha customers to improve the quality of customer service level, and provide solutions to the problems facing them.

He pointed out that the centre is considered an added value for Al Maha, which has succeeded in matching the international quality standards in the field of petroleum products marketing and community service.

He also pointed out that this step will play a vital role in upgrading the company's oil products in line with its aspirations to enhance its brand among all segments of society.

Al Aufi congratulated the company and its staff for their hard work in maintaining this kind of achievement, which has steadily established its ability to remove obstacles, keep abreast with progress in the field of customer service and achieve overall quality using new technologies.

Development and promotion

Al Maha CEO Al Darwish said the inauguration of the call centre is part of the company's strategy to enhance communication between the company and its customers so as to develop and improve the level of services and provide all capabilities that contribute to the achievement of the aspired high quality.

He also pointed out that going forward; Al Maha will continue its initiatives to improve the services offered to its customers, and to serve the economic projects.

Al Darwish also said the Al Maha Call Centre is one of the company's initiatives in the electronic field that aims to help all customers in communicating quickly and easily as a result of providing a complete and modern platform of customers’ relationship management, and to deal with the cases and messages received from the customers.

Suad bint Mohammed Al Abri, director of Customer Services at the company, said the company is taking into consideration the customer's comments and preferences, considering them the main driver for market trends.

Hence, taking care of feedback from customers is considered a successful investment in any company willing to operate according to the best business experience and practices.